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| Automated Customer Acquisition |
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As the premiere provider
of Interactive Voice Response (IVR) and Automated
Customer Acquisition & Response services to
Fortune 1000 companies, Systems America has
the ability to manage more of your calls,
with more accuracy, than any other outsource
customer contact firm.
Our automated teleservices solutions allow
your callers to access information by means
of a touch-tone telephone, voice prompt or
our Advanced Speech Recognition (ASR) solution.
We can provide you with large-scale front-
and back-end customer service support in the
areas of marketing, customer interaction and
office support. Specific applications include
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Product information requests
Surveys and polling
Lead generation
Sales including large scale broadcast
email
Promotions
Customer service/help desk
Calling cards
PIN generation/verification
Secure credit card activation and real-time
credit card authorization
Contests, games, sweepstakes, entertainment
Public awareness
TV response
Automated Internet applications
Bilingual services
Host-based transactions with full integration
capability within shared and dedicated inbound
service contact centers
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Any of our IVR solutions
can be accessed using Advanced Speech Recognition.
ASR is a compelling solution that enables
your customers to have fast and efficient
access to information and complete a variety
of transactions, using an interface that reduces
the cost of being connected to a live agent.
Systems America's ASR is not a pre-packaged
product. It is a customized solution built
and managed to address your unique requirements.
Systems America's Interactive Voice Response
services will increase your call processing
capabilities and provide you with a more efficient
and effective call handling process. Systems
America maintains a state-of-the-art IVR platform
supported by a highly trained technical staff
and reliable, redundant architecture and infrastructure.
This results in unmatched service for our
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| Technology Nerve Center |
| Our Technology Nerve Center
(TNC) is responsible for routing Interactive
Voice Response calls to the right resource
in the most efficient manner possible, at
the least cost possible. The Systems America
TNC actively manages in excess of 60,000 toll-free
numbers and has streamlined the provisioning
process to reduce standard provisioning intervals
to less than five days. The TNC ensures your
calls are processed in the most efficient
manner possible. |
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