Cloudeeva Application Outsourcing services include application services required to provide for the day-to-day operations, support, and maintenance of enterprise applications, relieving clients from the high cost of managing enterprise applications. Our focus is on mission-critical applications that have a high degree of complexity and transactional applications that are core to our customers' business processes.
Application Outsourcing is delivered via an annuity-based contract – focused on activities and SLAs as opposed to a project-based activity to deliver specific functionality. Due to the annuity nature of Application Outsourcing contracts, we provide a number of application outsourcing services from requirements analysis to deployment and from deployment to end-of-life. These services can be procured either in a standalone format or as a combination of services in order to provide the required levels of service and support for our clients.
Cloudeeva brings a proven history of working with the world's toughest applications and providing a proven outsourcing capability to the table. The combination of our strengths drives strong and lasting value for our clients.
Our Application Outsourcing service offerings include:
Application Operations – Provides day-to-day services, including application monitoring, performance testing, patching, application level access control, and data management with defined service-level objectives to ensure an application's health, performance, and functionality. Cloudeeva has a flexible sourcing and delivery model - working at Cloudeeva facilities or our client sites. Our scope includes application operations services from deployment to end-of-life outside of code support and maintenance.
Application Support and Maintenance – Provides support and maintenance of Cloudeeva, packaged or custom applications. Helping resolve incidents and problems associated with new and existing applications, our scope includes support and maintenance of application code from deployment to end-of-life. We transfer knowledge of application/support processes and document processes and provide ongoing application help-desk services for Level 2 support and Level 3 when associated with Cloudeeva applications.
Application Development – Provides application development skills in a managed service environment. As part of an Application Outsourcing contract, we help clients develop and enhance custom or packaged application software. We support all phases of the application-development life cycle, from requirements analysis to deployment, either with Cloudeeva-optimized SDLC processes or by adapting to client processes and deliverables.